Shipping & Delivery Policy – PRIMTAIL

Last Updated: March 2026

Thank you for supporting PRIMTAIL. Because our products include custom artwork, print-on-demand prints, and digital downloads, delivery times vary depending on the type of product purchased. Please review the information below before placing an order.

Custom Commission Artwork

Custom artwork is created individually and requires a production period before delivery.

Production Time

Commission artwork typically requires:
2–4 weeks of production time

The exact timeframe depends on the commission type, complexity, and current order volume.
Production time begins after all reference photos and order details have been received and confirmed.

Delivery of Commission Artwork

Depending on the commission option selected:

Digital commissions

• Delivered via email or download link
  
• No physical shipping required
  

Commission prints

• If the artwork includes a printed product, the print will be produced and shipped through our printing partner Gelato after the artwork is completed.
  

Physical Print Orders

Physical prints ordered from the shop are produced and shipped through Gelato’s global printing network.

Production Time

Prints are made to order and typically require:

2–5 business days for production

Shipping Time

After production, estimated delivery times are:

• Europe: 2–6 business days
  
• United States & Canada: 3–7 business days
  
• International: 5–12 business days
  

Delivery times are estimates and may vary depending on local postal services or customs processing.

Tracking

Once your order ships, you will receive a tracking number via email.

Customs and Import Fees

International orders may be subject to customs duties or import taxes depending on the destination country. These fees are the responsibility of the customer.

Digital Products

Digital products (such as downloads, digital prints, or digital kits) are delivered electronically.

Delivery

Digital products are typically delivered:

• Immediately after purchase via download
  or
  
• By email with a download link
  

Please ensure your email address is correct when placing an order.

Damaged or Lost Orders

If a physical product arrives damaged or does not arrive within a reasonable timeframe, please contact us within 14 days of delivery.

You may be asked to provide photos of the issue so we can arrange a replacement with our printing partner.

Order Changes or Cancellations

Because our products are made to order or custom created, orders cannot be modified or cancelled once:

• Commission work has begun
• A print has entered production
  

If you need assistance with an order, please contact us as soon as possible.

Contact

For questions regarding your order or delivery, please contact:

PRIMTAIL
Email: primtail@outlook.com